Rating Scales for Narrative (open-ended or
constructed) Questions
Question: secretarial experience
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7
6
|
Well Qualified
Candidate
has extensive independent secretarial/clerical experience (may be more than
approximately five years). Candidate
has extensive experience dealing with a wide variety of complex issues
relative to challenges encountered in the secretarial/clerical work
environment. Candidate provides
specific details with respect to the diversity of tasks/projects they were
involved in, and his/her roles and responsibilities. Candidate’s response is thorough and
complete and completely addresses the question.
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5
4
3
|
Qualified
Candidate has adequate independent secretarial/clerical
experience (may be approximately three to four years). Candidate has experience dealing with a
variety of complex issues relative to challenges encountered in the
secretarial/clerical work environment; however, his/her experience is not as
thorough as that of the well-qualified candidate. Candidate provides specific details in the
same areas described for the well-qualified candidate. Candidate’s response is complete and
addresses the question.
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2
1
|
Limited Qualification
Candidate has limited independent secretarial/clerical experience
(may be less than approximately three years).
Candidate may have some experience, but that experience is limited or
presented vaguely. Candidate may not
provide specific details in response to the question. Candidate’s response may not be clear or
complete. Candidate’s experience is
limited and not at the level required for this position.
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Question: social services experience
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7
6
|
Well Qualified
Candidate has extensive experience providing professional level
social services (may be more than approximately four years). Candidate has experience dealing with a
wide variety of issues relative to providing these services. Candidate provides specific details with
respect to the services they have provided, the diversity of tasks/projects
completed, and his/her role and responsibility. Candidate’s response is thorough and
complete and addresses all of the above-outlined areas.
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|
5
4
3
|
Qualified
Candidate has adequate experience providing professional
level social services (may be approximately three to four years). Candidate has experience dealing with a
variety of issues relative to providing these services; however, his/her
experience is not as thorough as that of the well-qualified candidate. Candidate provides specific details in the
same areas described for the well-qualified candidate. Candidate’s response is complete and
addresses all of these areas.
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|
2
1
|
Limited Qualification
Candidate lacks adequate experience providing professional level
social services (may be less than approximately three years), as required for
this position. Candidate may have some
experience, but that experience is limited or presented vaguely. Candidate may not provide specific details
in response to the outlined areas of the question. Candidate’s response may not be clear or
complete. Candidate’s experience is
limited and not at the level required for this position.
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Question: experience working with involuntarily
committed individuals in a secured setting
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7
6
|
Well Qualified
Candidate has extensive experience working with
involuntarily committed individuals in a secured setting (may be
approximately two years). Candidate
has experience dealing with a variety of tasks in this setting, including
basic cleaning and maintenance.
Candidate provides specific details with respect to the duties
performed, diversity of situations encountered, and his/her role in providing
service. Candidate’s response is
thorough and complete and addresses all of the above-outlined areas.
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|
5
4
3
|
Qualified
Candidate has adequate experience working with involuntarily
committed individuals in a secured setting (may be approximately one
year). Candidate has experience
dealing with the most important tasks (e.g., perimeter patrol); however,
his/her experience is not as thorough as that of the well-qualified candidate. Candidate provides specific details in the
same areas described for the well-qualified candidate. Candidate’s response is complete and
adequately addresses the question.
|
|
2
1
|
Limited Qualification
Candidate lacks adequate experience working with involuntarily
committed individuals in a secured setting (may be less than one year), as
required for this position. Candidate
may have some experience, but that experience is limited or presented
vaguely. Candidate may not provide
specific details in response to the scope of the question. Candidate’s response may not be clear or
complete. Candidate’s experience is
limited and not at the level required for this position.
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Question: interview experience
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7
6
|
Well Qualified
Candidate has extensive experience interviewing clients to
gather information (may be more than approximately two years). Candidate has experience dealing with a
wide variety of individuals in a range of situations and specifically
identifies the communication medium (e.g., telephone, in-person). Candidate provides specific details with
respect to the duties performed, purpose of interview, diversity of
situations encountered, and his/her role.
Candidate’s response is thorough and complete and addresses all of the
above-outlined areas.
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|
5
4
3
|
Qualified
Candidate has adequate experience interviewing clients to
gather information (may be approximately one to two years). Candidate has experience dealing with a
variety of issues relative to interviewing; however, his/her experience is
not as thorough as that of the well-qualified candidate. Candidate provides specific details in the
same areas described for the well-qualified candidate. Candidate’s response is complete and
addresses all of these areas.
|
|
2
1
|
Limited Qualification
Candidate lacks adequate experience conducting interviews with
clients (may be less than approximately one year), as required for this
position. Candidate may have some
experience, but that experience is limited or presented vaguely. Candidate may not provide specific details
in response to the scope of the question.
Candidate’s response may not be clear or complete. Candidate’s experience is limited and not
at the level required for this position.
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Question: customer service experience
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7
6
|
Well Qualified
Candidate has extensive customer service experience (may be
more than approximately three years).
Candidate has experience dealing with a wide variety of individuals in
a range of situations (including communicating with difficult and/or hostile
customers/clients). Candidate provides
specific details with respect to the duties performed, purpose of customer
service, diversity of situations encountered, and his/her role in providing
service. Candidate’s response is
thorough and complete and addresses all of the above-outlined areas.
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|
5
4
3
|
Qualified
Candidate has adequate customer service experience (may be
approximately one to two years).
Candidate has experience dealing with a variety of issues relative to
providing customer service; however, his/her experience is not as thorough as
that of the well-qualified candidate.
Candidate provides specific details in the same areas described for
the well-qualified candidate.
Candidate’s response is complete and addresses all of these areas.
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