DESIGNING NON-TEST IN LANGUAGE LEARNING: QUESIONNAIRES, CHECKLIST AND RATING SCALE


A.    KINDS OF NON-TEST

Non-tests are made to discover how well the students understand the information taught and to determine how much growth they are making in developing their academic skill. By assessing through alternative means, teachers can ensure that tests anxiety or an ability to perform on tests do not lead to misunderstanding of a student ability. There are many kind of non-test but in this part, we will discuss questionnaire, checklist, and rating scale.

A.    Questionnaire

A questionnaire is simply a ‘tool’ for collecting and recording information about a particular issue of interest.  It is mainly made up of a list of questions, but should also include clear instructions and space for answers or administrative details. Questionnaires should always have a definite purpose that is related to the objectives of the research, and it needs to be clear. Questionnaires are commonly used to:

v  To collect factual information in ordes to classify people and their circumstances
v  To gather straight forward information relating to people’s behaviour
v  To look at the basic attitudes/opinions of a group of people relating to a particular issue
v  To measure the satisfaction of customer with a product or service

Even questionnaires are used to collect some information to the certain situation, but questionnaires should not use to:

v  To explore complex issues in great depth
v  To explore new, difficult or potentially controversial issues  (NB: longer, relatively unstructured depth interviews would be more appropriate here)
v  As an ‘easy’ option which will require little time or effort (a common error)
In order to gather useful and relevant information it is essential that careful consideration is given to the design of your questionnaire.  A well-designed questionnaire requires thought and effort, and needs to be planned and developed in a number of stages:














1.      Initial consideration

·         Firstly, it is important to be clear about the type and nature of information you need to collect and exactly who is your target population.
·         Second, we also need to decide on the most appropriate method for administering the questionnaire and  consider your approach to sampling. 
·         Finally, it is useful to consider how the findings will be analyzed as this may have an impact on the design of the questionnaire. 

2.      Question Content, phrasing and response format
It is the most important, aspect of questionnaire design relates to the questions themselves.  You need to make sure that each question:
• Adds value.  If it is just ‘nice to know’ and does not add value, leave it out.
• Is clear and easy to understand.
• Asks what you think it is asking and does not cause confusion.

Writing questions is a creative process and there is no standard format for a ‘good’ question. 

3.      Question sequence and layout

Questions should be numbered and ordered in a way that is logical to the respondent, with similarly themed questions grouped together.  A technique known as ‘funneling’ begins with general questions before focusing down to more specific questions.  Simple questions are often placed at the beginning to put respondents at ease.  Some questions may require ‘routing’, (e.g. if ‘no’, go to Q4), but be careful not to make this too complex.  It is also important to include clear instructions for the respondent or interviewer.

4.      Equalities

When designing your questionnaire you also need to remember to account for equalities issues. For example:
·         Questions on gender, age, ethnic origin and disability are sometimes used to monitor whether a representative cross-section of the population was reached (but it is bad practice to ask these questions and simply store the data rather than using it for a specific purpose).
·         You may need to include a paragraph translated into minority ethnic languages for people who do not speak/read English as their first language. This should explain the focus of the survey and allow them to request a translated copy of the questionnaire.
·         You may also need to include a statement in large print indicating that respondents can request a copy of the questionnaire transcribed into Braille or Large Text.

5.      Confidentiality

Respondents need to be reassured that the information they provide on the questionnaire is confidential. This means that their identities or personal details must not be disclosed to others, except for research purposes, and any data used in the report will not be linked to any respondents. If the questionnaire is not exclusively for research (for example, if it is used to update a database that is used for purposes other than research), then this should be made clear to respondents and the questionnaire cannot be described as confidential survey research.

6.      Piloting the questionnaire

It is good practice to ‘pilot’ or pre-test your questionnaire with a small sample of respondents before use. The pilot should check people’s understanding and ability to answer the questions, highlight areas of confusion and look for any routing errors, as well as providing an estimate of the average time each questionnaire will take to complete. Any amendments highlighted by the pilot should be made to the questionnaire before issuing a final version.

7.      Final Questionnaire
In this step people can start use the questionnaires after following the previous step.

8.      The example of Questionnaire

The example of questionnaires that can be used as self assessment tool :
9.      The advantages and disadvantages of using questionnaire:



B.      
C.     
D.     
E.      
F.      




B.     CHECKLIST
1.      What is checklist?
A checklist is a tool for identifying the presence or absence of conceptual knowledge, skills, or behaviors'. Checklists are appropriate when the teacher is looking for the presence of specific elements in the product or performance, and all elements are generally weighted the same.
2.      Characteristics of checklist

Checklists should:
ü  have criteria for success based on expected outcomes
ü  be short enough to be practical (e.g., one sheet of paper)
ü  have tasks chunked into logical sections or flow from start to finish
ü  highlight critical tasks
ü  have sign-off points that prevent students from proceeding without approval, if needed
ü  be written with clear, detailed wording to minimize the risk of misinterpretation
ü  have space for other information such as the student’s name, date, course, examiner, and overall result
ü  be reviewed by other instructors

3.      DESIGNING CHECKLIST
In developing checklist, use the following steps :
   1.  Review the learning outcome and associated criteria for success.
   2.  State the level of success required for the checklist to be considered
        completed. In most cases, all items must be checked.
   3.  Decide on the response such as “Yes” or “No”, or simply have a box to
        be checked once the item has been completed.
   4.  From a procedure, process, or task description list, pick those items that
        are required for a good performance or product.
   5.  Group similar items or order them sequentially—keep as short as 
         possible.
   6.  Highlight critical steps, checkpoints, or indicators of success.
   7.  Write clear instructions for the observer.
   8.  Review the task descriptions for details and clarity.
   9.  Format the checklist.
   10. Ask for feedback from other instructors before using it with students.

4.      THE EXAMPLE OF CHECKLIST

5.      ADVANTAGES OF USING CHECKLISTS
*      Easy to use and update
*      Require little training
*      Available whenever evaluation is needed
*      Flexible and can be used with a variety of assessment strategies
*      Behaviors can be recorded frequently

6.      Disadvantages of Using Checklists
*      Can be time consuming
*      Teachers find it difficult to adapt teaching and evaluation behaviors to include checklists
*      If there are too many checklists, the teacher can be overwhelmed with assessment and record keeping
*      Teachers may not consider assessments with checklists as valid measures
*      Checklists do not indicate how well a student performs

C.    Rating Scale

1.      What is a rating scale?
A rating scale is a tool used for assessing the performance of tasks, skill levels, procedures, processes, qualities, quantities, or end products, such as reports, drawings, and computer programs. These are judged at a defined level within a stated range. Rating scales are similar to checklists except that they indicate the degree of accomplishment rather than just yes or no. Rating scales list performance statements in one column and the range of accomplishment in descriptive words, with or without numbers, in other columns. These other columns form “the scale” and can indicate a range of achievement, such as from poor to excellent, never to always, beginning to exemplary, or strongly disagree to strongly agree. Some tasks, such as procedures and processes, need to be observed in order to be assessed.

2.      Characteristics of rating scales
Rating scales should:
• have criteria for success based on expected outcomes
• have clearly defined, detailed statements
This gives more reliable results. For assessing end products, it can sometimes help to have a set of photographs or real samples that show the different levels of achievement. Students can visually compare their work to the standards provided.
• have statements that are chunked into logical sections or flow sequentially
• include clear wording with numbers when a number scale is used
As an example, when the performance statement describes a behavior or quality, 1 = poor through to 5 = excellent is better than 1 = lowest through to 5 = highest or simply 1 through 5. The range of numbers should be the same for all rows within a section (such as all being from 1 to 5).
The range of numbers should always increase or always decrease. For example, if the last number is the highest achievement in one section, the last number should be the highest achievement in the other sections.
• have specific, clearly distinguishable terms
Using good then excellent is better than good then very good because it is hard to distinguish between good and very good. Some terms, such as often or sometimes, are less clear than numbers, such as 80% of the time.
• be short enough to be practical
• highlight critical tasks or skills
• indicate levels of success required before proceeding further, if applicable
• Sometimes have a column or space for providing additional feedback
• have space for other information such as the student’s name, date, course, examiner, and overall result
• be reviewed by other instructors

3.      Types of Rating Scale

a.       Graphic rating scales let you mark a point on a line or continuum to indicate your rating, as shown in the example below.


b.      Numeric Rating Scales are used sometimes in an effort to quantify results. Note that here, as with the 1-10 scale, we have assigned the highest value to what we assume would be the desired response.

c.       Descriptive Rating Scales are those in which each rating level is defined, often in detail and is not necessarily assigned a point value. Having good descriptions for rating levels alleviates some of the problems identified for graphic scales and does not force a teacher to quantify performance, if that is not appropriate.

4.      The Examples of Rating Scale

5.      Designing rating scales :
In developing rating scales, use the following steps :
1.  Review the learning outcome and associated criteria for success.
2.  Determine the scale to use (words or words with numbers) to represent
   the levels of success.
3.  Write a description for the meaning of each point on the scale, 
   as needed.
4.  List the categories of performance to be assessed, as needed
5.  Clearly describe each skill.
6.  Arrange the skills in a logical order, if you can.
7.  Highlight the critical steps, checkpoints, or indicators of success.
8.  Write clear instructions for the observer.
9.  Review the rating scale for details and clarity.
10.  Format the scale.
11.  Ask for feedback from other instructors before using it with students.

6.      Advantages of Using Rating Scales
*      Quick and easy to complete
*      User can apply knowledge about the student from other times
*      Minimum of training required
*      Easy to design using consistent descriptors (e.g., always, sometimes, rarely, or never)
*      Can describe the student’s steps toward understanding or mastery

7.      Disadvantages of Using Rating Scales: Reliability
*      Highly subjective (rater error and bias are a common problem)
*      Raters may rate a student on the basis of their previous interactions or on an emotional, rather than an objective, basis
*      Ambiguous terms make them unreliable: raters are likely to mark characteristics by using different interpretations of the ratings (e.g., do they all agree on what “sometimes” means?)

D.    Tips for Developing Questionnaire, Checklists and Rating Scales

Use questionnaire, checklists, and rating scales relation to outcomes and standards.
  Use simple formats that can be understood by students and that will communicate information about student learning to parents.
  Ensure that the characteristics and descriptors listed are clear, specific and observable.
  Encourage students to assist with constructing appropriate criteria. For example, what are the descriptors that demonstrate levels of performance in problem solving?
  Ensure that questionnaire, checklists, and rating scales are dated to track progress over time.
  Leave space to record anecdotal notes or comments.
  Use generic templates that become familiar to students and to which various descriptors can be added quickly, depending on the outcome(s) being assessed.
  Provide guidance to students to use and create their own checklists, rating scales and rubrics for self-assessment purposes and as guidelines for goal setting.


E.     Semantic Differential Scale
The Semantic Differential (SD) measures people's reactions to stimulus words and concepts in terms of ratings on bipolar scales defined with contrasting adjectives at each end. An example of an SD scale is:
Usually, the position marked 0 is labeled "neutral," the 1 positions are labeled "slightly," the 2 positions "quite," and the 3 positions "extremely." A scale like this one measures directionality of a reaction (e.g., good versus bad) and also intensity (slight through extreme). Typically, a person is presented with some concept of interest, e.g., Red China, and asked to rate it on a number of such scales. Ratings are combined in various ways to describe and analyze the person's feelings.
A number of basic considerations are involved in SD methodology:
*      1) Bipolar adjective scales are a simple, economical means for obtaining data on people's reactions. With adaptations, such scales can be used with adults or children, persons from all walks of life, and persons from any culture.
*      (2) Ratings on bipolar adjective scales tend to be correlated, and three basic dimensions of response account for most of the co-variation in ratings. The three dimensions, which have been labeled Evaluation, Potency, and Activity (EPA), have been verified and replicated in an impressive variety of studies.
*      (3) Some adjective scales are almost pure measures of the EPA dimensions; for example, good-bad for Evaluation, powerful-powerless for Potency, and fast-slow for Activity. Using a few pure scales of this sort, one can obtain, with considerable economy, reliable measures of a person's overall response to something. Typically, a concept is rated on several pure scales associated with a single dimension, and the results are averaged to provide a single factor score for each dimension. Measurements of a concept on the EPA dimensions are referred to as the concept's profile.
*      (4) EPA measurements are appropriate when one is interested in affective responses. The EPA system is notable for being a multi-
variate approach to affect measurement. It is also a generalized approach, applicable to any concept or stimulus, and thus it permits comparisons of affective reactions on widely disparate things. EPA ratings have been obtained for hundreds of word concepts, for stories and poems, for social roles and stereotypes, for colors, sounds, shapes, and for individual persons.
*      (5) The SD has been used as a measure of attitude in a wide variety of projects. Osgood, et al., (1957) report exploratory studies in which the SD was used to assess attitude change as a result of mass media programs and as a result of messages structured in different ways .

v  The example of semantic differential scale :



F.     Conclusion
Questionnaires, checklist, and rating scales are tools that state specific criteria and allow teachers and students to gather information and to make judgement about what students know and can do on relation to the outcomes.

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